Shipping & Delivery Policy

At SnapStory, every album is carefully customised and created especially for you. Once your order is confirmed, our team begins preparing your personalised album for production and delivery.

Order Processing

Since our products are customised, please allow 5–7 business days for your album to be prepared and dispatched.

Once your order has been shipped, you will receive a confirmation with the relevant tracking details.

Delivery Time

After dispatch, orders are generally delivered within 3–7 business days, depending on your location and courier availability.

Delivery timelines may vary for remote locations, during peak seasons, holidays, sales, or due to unforeseen circumstances.

Shipping Charges

Free shipping is available on all orders unless otherwise specified at the time of purchase.

Order Tracking

Once your order has been dispatched, you will receive tracking information via the contact details provided while placing your order.

You can use the tracking information to follow the progress of your shipment.

Delivery Delays

While we work with our delivery partners to ensure your order reaches you on time, SnapStory is not responsible for delays caused by courier partners, incorrect or incomplete delivery addresses, weather conditions, public holidays, strikes, or other circumstances beyond our control.

If your order appears to be significantly delayed, please contact us and we will assist you in checking the shipment status.

Incorrect Shipping Information

Please make sure that your name, phone number, and shipping address are accurate and complete when placing your order.

SnapStory cannot be held responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

Damaged Package

If your package arrives visibly damaged, please take photographs of the package before opening it and contact us within 3 days of receiving your order.

For more information about damaged or defective products, please refer to our Return & Refund Policy.

Contact Us

If you have any questions about your order or its delivery, please contact our customer support team with your order number, and we will be happy to assist you.